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General

Ordering

  • How do I place an order in the Cast Iron Official webshop?

    When you have selected a garment you wish to purchase, click "Add to Bag". To complete the purchase, click on 'Proceed to checkout'. This will take you through to the checkout process, where you will enter your shipping address and select payment details - credit card or iDEAL.

  • I'm having trouble with signing in.

    If you have trouble signing into our webshop, first check the specific text of the error message you received. The most common problem is a misspelled address or password (ensure both your CAPS LOCK and NUM LOCK facilities are off). If the problem persists, contact Customer Services and we will e-mail you a new password.

  • How can I track my order?

    You can find the tracking number for your order in the dispatch e-mail that you receive as soon as your order is shipped from our warehouse. You can track your order by entering your tracking number on the DHL Track & Trace page. Should you need any assistance, please contact us.

  • How do I know what size to order?

    If you do not have a current Cast Iron garment on which to base your size, click on the “Size Chart”, which you will find on every product page in the webshop. This converts body measurements to Cast Iron clothing sizes.

  • Can I specify a different shipping address?

    Yes. In the check out process, select “Ship to different address” then enter a different address for the billing address.

  • I forgot my password. Can I get a new one?

    Yes. Click on “My Account” on the top right-hand corner of any page. Choose “Forgot your password?”. Fill in your e-mailaddress and click on “Submit”. Within a few minutes you will receive an e-mail with a link to a page where you can enter your new password. If you forgot your e-mailaddress as well, please contact us by e-mail [email protected] or by using our contact form:

  • Can I change my order?

    If your garments are still in the Shopping Bag, you can delete them at any time and choose alternative items. If you have completed the check out process, including payment, you can't make any changes. When you receive your order, you can return the products you do not wish to keep for free.

  • Can I cancel my order?

    That depends on its shipping status. Contact the Customer Service as soon as possible. It is very handy if you have your order number aside.

  • What is a wishlist?

    The wishlist is your personal product wishlist, where your favourite Cast Iron garments can be saved for later purchase. Items can be easily moved from your Wishlist to your Shopping Bag.

  • How do I know that my order has been received?

    After receiving your order, we will send a confirmation by e-mail. This confirms your order has been successfully placed. If you are an account holder, you can also find your order listed in "My Account".

Payment

  • What payment methods do you offer?

    You can pay your order with credit card (VISA / Mastercard) and PayPal. For Germany we also offer: Sofort Ɯberweisung and GiroPay. For the Netherlands we also offer: iDEAL. For Belgium we offer: Bancash-MisterCash, KBC Online, CBC Online, Belfius Direct and ING Homepay.

  • Do I receive an invoice?

    Yes. During the check out process you will enter a billing address. We will send you an invoice in PDF format by e-mail. You can view this invoice by using (or downloading) Adobe Acrobat Reader.

  • How does paying with iDEAL works?

    Available to Dutch customers of ABN AMRO, Fortis, ING, Rabobank and SNS Bank, iDEAL is a system that instantly connects you to your own bank's online banking application when you purchase items on the web. It does not require you to register, download files or create an account, maximizing your security. Once your bank has authorized your purchase, the order is processed immediately.

  • How is the safety of my payment guaranteed?

    Like the vast majority of online stores, we use SSL (Secure Socket Layer) technology to protect personal information when transmitted via the Internet. SSL is the standard for internet payments and is supported by Firefox, Microsoft Internet Explorer and other popular browsers. We use it to encrypt sensitive information before it is send.

Delivery

  • How long do deliveries take?

    We deliver your order within 2 working days. Keep this in mind when you are shopping in weekends.

  • Can you deliver orders to different countries?

    Currently we deliver to the Netherlands, Belgium, Germany and Austria. More countries will follow soon.

  • What happens when I'm not at home when the order is delivered?

    Your goods are shipped by our reliable partners UPS for Austria, Belgium and Germany. For the Netherlands we work with DHL. You will receive a not-at-home note ("Niet Thuis Bericht") if DHL cannot deliver your package. The note describes one of the next steps to get your package:

    1) Your package has been delivered at another address (for example at your neighbors)
    2) It will be delivered the next day.
    3) If you are not at home during the second delivery attempt, your package is stored in the nearest depot where you can pick up your order.

  • What happens when I'm not at home at the second delivery?

    After the second attempt we give you the opportunity to pick up your package at the nearest DHL parcel shop. This allows you, or a person authorized by you, to pick up the package when it suits you. You will receive a not-at-home message ("Niet Thuis Bericht").

    This document gives you details like address and opening hours of the nearest DHL parcel shop, and gives you the possibility to authorize someone to pick up the order on your behalf.

    A package is only given on presentation of the "Not Home Message" and a valid ID.

Returning

  • What are your rules on returns?

    Unworn items still bearing the original label and in original packaging can be returned within 14 days of receipt. Full details of the return policy are outlined in the Terms & Conditions. To read it click on “Terms & Conditions” or click on Terms & Conditions on the bottom of any page.

  • When will I receive my refund for a returned product or order?

    Funds will be debited to your bank or credit card account within 30 days after your order is delivered to a DHL location.

  • Why does it take maximum 30 days to process my refund?

    From the point you drop off your package to a DHL location, it can take another week before your package arrive at our warehouse. Once a satisfactory check is completed on the returned item(s), we instruct our payment service provider to refund the relevant payment. Depending on your bank / Credit Card Company, it may take several days to one week before the money is credited to your bank or Credit Card account.

  • How should I return a product when the packaging is damaged?

    Place the items you wish to return in a sturdy carton box to ensure no damage is caused during transit.

  • Where do I send the products I want to return?

    All return orders are processed through DHL locations. Use the “postkantoorzoeker” on the website of DHL to find the most convenient one in your neighbourhood. Please contact our Customer Service in need of a return label.

Sustainability

  • Is sustainability a core focus within Cast Iron?

    Yes, most definitely. Cast Iron is part of the company Just Brands, in which Corporate Responsibility is a core focus. We believe in an open, honest and no-nonsense working environment and apply this attitude across our supply chain. Read more about our sustainable work on the company website: Just Brands - Corporate responsibility